Customer Success Manager
About ZYGO
ZYGO is a fast-growing robotics software company building ZYGOS, a skill-based platform that enables robots to adapt, learn, and operate in complex environments. Our robots are deployed in industries where reliability, autonomy, and intelligence truly matter.
*Most people shouldn’t join a startup. Things break, plans change, and there’s no time for endless meetings or perfect processes. It’s action, every day. If that excites you, you’ll fit right in.
The role
We’re looking for a Customer Success Manager to drive customer satisfaction, ensure smooth implementation, and champion our technical robotics solutions to a broad audience. This role focuses on implementation, service, support, and occasional travel, helping customers successfully adopt and use our products while providing a platform for feedback and improvement.
What you will do
- Lead customer implementation and onboarding, ensuring a smooth transition from demo to full deployment.
- Provide technical product proposition and guidance to customers, acting as their primary contact for troubleshooting, best practices, and product education.
- Support customers in real-time, addressing technical questions, resolving issues, and collecting feedback to improve our solutions.
- Work closely with engineering and robotics teams to translate customer needs into actionable improvements.
- Manage customer expectations during and after implementation, ensuring alignment with our product capabilities.
- Work closely with marketing to refine messaging, create technical content (e.g., case studies, tutorials), and provide customer insights.
What you bring
- Experience in customer success, technical support, or customer implementation, preferably in robotics, automation, or SaaS.
- Strong technical fluency: comfortable explaining complex robotics concepts to non-technical audiences.
- Ability to collaborate cross-functionally with engineering, marketing, and sales teams.
- Proactive communication and a knack for building trust with customers.
- Willingness to travel occasionally for on-site support and demos.
Why ZYGO?
- We're still small enough that you'll shape what ZYGO becomes.
- A team that's actively implementing the latest tech to create Physical AI Agents.
- Lots of learning potential with lots of technologies and senior team members.
- Professional workplace despite the fast-paced growth trajectory.
- Have a real-world impact on jobs that are under a lot of pressure.
- No traffic jams on your way to work and no wannapreneurs next door.
